How To Fix Skype Error Sorry We Couldn'T Connect To Skype?


Many users who use Skype’s desktop application face an error where the application refuses khổng lồ connect to lớn Skype servers even if you are connected lớn the mạng internet. Skype is a telecommunication software which allows people lớn đoạn phim Gọi và chat with anyone around the world. Despite being a giant in the computer to computer communication, this error message is quite old và occurs every now and then.

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The causes of this error are very widespread and may occur due lớn both reasons; either there is a problem from the hệ thống side or the problem resides at your over. We have sầu listed down a number of different solutions for you to lớn try. Start with the first one và work your way down accordingly.

Solution 1: Checking Skype Heartbeat

Like we explained above, there are times where Skype servers are down because of either maintenance or when they are a target of a DDOS (Distributed Denial of Service) attack.

You can easily kiểm tra if Skype servers are online by checking the Official Skype Status webpage. As you can see as an example, Skype is not facing any problems in its service


If you navigate to lớn the kết thúc of the page, you will see a heading “Resolved Incidents”. All the resolved problems are listed here with the time stamp and the date. Make sure that Skype services are normal. If they are not, there is nothing you can do except wait until the servers are up again & acting normal as expected.


Sometimes the official website doesn’t menu all the outrages in the network. For this, you can try checking the status using third buổi tiệc nhỏ websites which danh mục down all the reported incidents. If the number of incidents reported is high, it probably means there is a problem in the Skype servers.

Solution 2: Checking your Skype Version

Microsoft announced that it will be discontinuing versions older than 7.3.1. They will be disabled by mặc định và you will not be able to connect using these versions. The lademo version available is or when installing on a Windows 7 or newer versions.

This behavior by Microsoft is very normal. Each service eventually discontinues tư vấn for older versions of its application, especially if they are costing a lot of resources. You should kiểm tra your Skype version using the method below. If it is outdated, you can download the lademo one and install it on your computer.

mở cửa the Skype application. Cliông xã the three dots on the top & select About this version. A new window will pop up stating the version of the application you are using.

If you have sầu an older version of Skype installed, you can navigate to lớn the Official Download Website of Skype và save the executable in an accessible location. After the tải về is finished, uninstall the older version (appwiz.cpl), và install the newer one.

Solution 3: Deleting Application Data

There is application data for every application installed on your computer saved on your hard drive. The data is used for applications in fetching preferences, saved user profiles etc. It is possible that the current application data of Skype is corrupt and because of this, it fails to connect. You can delete the application data or move it lớn some other directory and check if this solves the problem.

Press Windows + R, type “%appdata%” in the dialogue box and press Enter.Now delete the Skype

Restart your computer and check if you can connect successfully khổng lồ Skype servers.

Note: A situation was noted where Skype on Windows XP. failed khổng lồ initialize because of corrupt application data. In that case, you should install Skype on a working Windows 7 or 10 workstation, copy the Skype thư mục from the application data. Now install Skype on XPhường & paste the folder there replacing the old one. Upon reboot, the application will work as expected.

Solution 4: Disabling Proxy/ Workaround for using Skype on Proxy

Proxy servers are usually implemented in educational institutes. Their main job is khổng lồ reduce the strain on the main links khổng lồ the ISP.. It acts lượt thích a web cabít & everything you request must go through the hệ thống. Whenever you request internet data, the request is first sent to lớn the proxy server. If it doesn’t have the latest copy of the data, it fetches the data, stores it & then forwards it khổng lồ you.

Skype is a UDPhường application which relies on end-to-over communication between two clients with the server only used once to lớn establish the connection. Proxy servers don’t work with Skype và cause various connection problems.

Press Windows + R, type “inetcpl.cpl” in the dialogue box và press Enter.Once the mạng internet properties are open, select the tab “Connections” và cliông chồng on “LAN Settings” at the bottom of the window.

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Uncheck the Proxy server & press OK to save changes. Now restart the Skype application & see if this fixes the problem. You can also try unchecking Automatically detect settings if just disabling the proxy doesn’t prove any results.

If you still cannot connect to lớn Skype servers, follow the steps mentioned below.

Uninstall Skype (Windows + R và type “appwiz.cpl” in the dialogue box).Carry out Solution 3.Now press Windows + R, type “regedit” in the dialogue box và press Enter.Once in the registry editor, press Windows + F, type “Skype” in the dialogue box và press Enter. Now delete all the results which contain ‘skype’. You can use F3 button lớn jump khổng lồ the next key và DEL button khổng lồ delete.

Now install the latest version of Skype & see if you can connect successfully.

Solution 5: Resetting Internet Explorer

It seems Skype is tied with Internet Explorer for its communication or the initiation of a connection with its servers. There is no concrete evidence that the explorer is directly linked with Skype but recent experimentations show that resetting the mạng internet explorer settings fixes the error condition.

Press Windows + R, type “inetcpl.cpl” và press Enter.Once in mạng internet options, navigate to lớn the advanced tab. Cliông chồng “Reset” present at the near bottom of the screen.


Check the option “Delete personal settings” when the new window comes forth. Click “Reset”.

Note: This action will rephối the internet explorer. All your add-ons will be disabled and all your trang chủ pages will be reset. Proceed at your own risk.


Now restart your computer và check if this made any difference.

Solution 6: Disabling Firewall

Another workaround which worked for many people was disabling Firewall applications (including Windows Firewall, Windows Defender, & other Antivirus applications). Firewall is known lớn provide security lớn your computer over any network (public, private etc.). We can try disabling the firewall temporarily và see if you can make a successful connection. Also, disable all your antivirus application on your computer. Some prominent antivirut software which was known to lớn cause problems were Comovày Avast.

Once all the applications are closed, and all the antivirut is disabled, restart the Skype application & see if you can establish a connection.

Note: Disable your firewall và antivi khuẩn applications at your own risk. will not be responsible for any damage to your computer.

Solution 7: Enabling TLS

Transport layer security, which is part of your network configuration provides communications security over a computer network. It was seen in numerous cases where enabling the TSL on your computer fixed the problem. Perform this in action in an administrator trương mục khổng lồ avoid any problems.

Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.Once in the mạng internet options, click on the “Advanced” tab, navigate to lớn the very kết thúc and enable all the options with TLS SSL.


Press Apply to lớn save changes và exit. Restart your computer and see if this solved the problem. You can also reset Internet Explorer settings as shown above.